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Coronavirus (Covid-19) – Important Information for Customers

Customer Information regarding Coronavirus (Covid-19)

We hope you are all safe and well and taking care in these unprecedented times. To help in the fight the spread of Covid-19 we have closed the doors at GloGym until further notice. If you have a membership with us it has been automatically frozen; if you have a Direct Debit your payment will be suspended and no payments taken until the facilities re-open, if you have an annual membership it will be automatically extended to cover the closure period once we re-open.

As you can imagine our teams have been working tirelessly and we thank you for bearing with us. However, we have received an insurmountable amount of emails regarding memberships, and because we are keen not to take payments against the wishes of members we have applied a blanket freeze to ALL accounts.

While closed our team will have limited access to our systems and the ability to process membership changes or respond to membership queries so please bear with us at this time.  All current open member enquiries will be closed and our priority now is on the health and well-being of our team and you, our members for the forthcoming period. I hope that you understand and will support us in this respect.

We also recognise and are extremely grateful for the fact that a number of our customers are able and happy to continue to pay their membership fees in recognition of the fact that it helps us over the period of uncertainty. We have taken the decision to use these voluntary contributions from members towards ensuring a fair level of financial support for our casual staff who’s income would otherwise not be supported by government funding. These are the staff who drop in at short notice to clean and deliver classes at short-notice to cover the regular and contracted staff whose income is already being covered.

If you DO wish to make a contribution to support our casual workers please click here  and we will liaise with you about how much you would be willing to contribute.

To every single one of you, a final message to stay safe and healthy – GloGym is here for the long-term and we will be publishing our online workouts in the very near future to provide you with your fitness fix so stay tuned to the website and social media platforms.

For information and advice regarding the Coronavirus please refer to following:
NHS website    Government Website

Published 26th March 2020

We will update this page as things change

If you would like more information click here to get in touch

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